Expertise | Business Transformation, Organization, Culture & Behaviour Change, Leadership Engagement, Programme Kick Start and Delivery
EMEA Change & Transformation Director | Pearson
In house role leading the EMEA Change & Transformation team as part of a global change programme that impacted 40k+ employees across 40+ countries. Responsible for defining the engagement and adoption strategy and working with business leaders and employees to help them embrace the new structures, tools and ways of working.
Engagement & Adoption Lead | Deloitte
Consulting role helping clients define their vision and operational strategy, mobilize and deliver large-scale transformation programmes (usually) in response to digital disruption. Specialized in helping clients create ways to enhance ownership and adoption and drive longer lasting change. Clients included Sony PlayStation, Sony Pictures, BT Group, BBC Worldwide, Pearson amongst others.
WHY I LOVE WHAT I DO
Because my job is about helping people deliver tangible results and I love that. When I work with senior leaders who are changing their businesses, connecting them with the art of the possible and helping them see new ways to empower their people to create value is hugely rewarding. I get a deep satisfaction from helping leaders, help their people, drive commercial benefit out of doing new stuff.
A BUSINESS RESULT I AM PROUD OF
I’m really proud that, even against a tough timeline, we achieved high levels of engagement and delivered practical benefits for thousands of employees across multiple countries at Pearson. Like any project there were challenges and people were not always bought in at the outset. However, we ended up with lots of positive feedback about how the engagement approach, levels of adoption and the value created, represented a positive change from the way things had been done in the past.
A BUSINESS REINVENTION I ADMIRE
I’m a big fan of Sony’s PlayStation business (and not just because I’m a bit of a gamer). With its roots as a classical disrupter showing how computing could be fun, PlayStation seems to consistently push boundaries. From the global PlayStation Network platform which now harnesses services, content and apps from lots of other providers, to new gaming subscription models and PlayStation VR, they continue to reinvent. Sure, it’s not been plain sailing, but the fun stuff rarely is.